Ever wonder why gift exchanges happen? I give you a gift on your birthday, what are the odds you’ll give me one on my birthday? We’re willing to bet pretty high. Gift exchanges rely purely on good will and reciprocity. The moment you don’t give me a gift, id the moment i don’t get you one. Sad reality, but you can use this to your advantage..
This tendency is the exact reason here in America we have something called the Golden Rule. People will reciprocate how you treat them. Both good AND bad. Although we have been talking about the positives, mistreating people will make them think poorly of you and treat you poorly as a result. Always be aware of how you’re actions are effecting people
With the examples above you might be getting some ideas already, but here are some of ours:
• Give out a free item/upgrade for a review. Best chance at that 5 star
• Simple but give out great customer service. People may hate you but if you treat them well even when mad, they’re more likely to shop again
• Give your best customer free things for their birthday. They’re more likely to come back later in the year
Now these are just a few ideas to get the ball rolling. Comment below some ideas we may have forgotten